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Dr. Michael Lucke/Lupus Center of Excellence

17 Feb

Dr. Michael Lucke

Lupus Center of Excellence

Located in West Penn Hospital in Bloomfield

(412) 578-1152 for Lupus Center of Excellence

 

What type of medicine does the provider practice?        

Rheumatologist

Would you recommend this provider to others?              

I would recommend Dr. Lucke wholeheartedly. He’s a very good listener which feels rare in a MD, he keeps up to date on current research in his field, and he’s generally pleasant and caring.

When was your last visit with the provider          

 0-5 months ago

Why did/do you see this provider?         

Pain, autoimmune disorder, ankylosing spondylitis

What was/is your experience making an appointment with this provider?           

They’re very busy, so appointments can take a while which was challenging when my health issues were still undiagnosed/untreated. It’s less of an issue now for regular maintenance appointments, since I can make them well in advance.

I’ve had some very poor experiences with the office in terms of timeliness and completion/communication of things like insurance authorizations, test results, and prescriptions, and actually filed a formal complaint at one point. Phone contact has been up and down; there have been periods where it has been extremely difficult to reach anyone or it’s taken days on end to get a response, and other periods where they’ve been more accessible. Hopefully this is improving, but it was extremely frustrating when I was still trying to get a diagnosis.

Was/is the provider affordable?              

My Highmark insurance made it very affordable, and the doctor has been helpful in suggesting ways to make my extremely-expensive maintenance medication more affordable.

Please describe your experience with the provider.       

I’m queer, white, and transmasculine/genderqueer. I read as male and use he/him pronouns, but I opted not to come out as trans to this provider as I didn’t consider it relevant. Dr. Lucke has always been perfectly respectful and appropriate, and he’s fully aware that I’m queer, but I think he probably doesn’t know that I’m trans, so I can’t really speak to that. That said, I think he’d probably be fine if I did come out to him. He’s very kind and conscientious compared to most docs I’ve experienced, he’s an excellent listener, he’s very patient and willing to answer all questions and concerns. I don’t ever feel brushed off, and he shows that he cares about his patients. Overall I’m extremely pleased with him as a doctor.

 Please describe your experience with the provider’s support staff (if applicable).            

 They’ve all been very polite and friendly. No bad experiences.

What identities do you have?    

White, queer, young, transmasculine, college-educated. I am largely able-bodied, but experience occasional periods of disability when I have flare-ups of my autoimmune disease.

Tell us if the provider or practice is especially good with a certain community, has special skills or services.           

Unsure 

What can you share about this provider’s identities and/or the practice’s affiliations that may be important to their clients?               

Dr. Lucke is a white male, his staff is mostly white and Black women.

What did you observe or experience about the accessibility of the practice?       

The office is within a hospital, so the building is fairly accessible with ramps, elevators, etc. I believe there is braille on the placards, but I don’t recall for sure. The hospital is accessible via many bus lines (86, 87, 54, 64), and there’s a parking garage or street parking.

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