Tag Archives: gender-neutral bathrooms

Dr. Matthew Holtzman//Hillman Cancer Center

5 Apr

Dr. Matthew Holtzman
Hillman Cancer Center
UPMC Cancer Pavilion
Division of Surgical Oncology
Fourth Floor Suite 420
5150 Centre Avenue
Pittsburgh, PA 15232
412-692-2852

 

What type of medicine does the provider practice?        

 Surgical oncologist

Would you recommend this provider to others?              

Yes. Dr. Holtzman is very personable. He helped me understand my pathology report and the surgery I was going to have, and took time to answer me and my family’s many questions. I realize that if you need to see a surgical oncologist choices are pretty limited, so I’m mainly writing this to ease your fears around the doctor piece if you find yourself in that situation and are queer/trans.

When was your last visit with the provider          

 0-5 months ago

Why did/do you see this provider?         

 Melanoma

What was/is your experience making an appointment with this provider?           

 Everything was fast. My appointment was 4 days after I called.

Was/is the provider affordable?              

I don’t think any surgical oncologists are affordable, and I don’t know Hillman’s policies for low-income and uninsured folks. However, he did say that he would help me fight a weird anesthesia bill I got if needed.

Please describe your experience with the provider.       

I’m white, transmasculine though only read as male about 75% of the time, mid thirties, have a female partner, slim. He wasn’t weird about me being trans. We didn’t discuss it with that word but we did talk about me being on testosterone. He used male pronouns, and also ordered a pregnancy test (standard before any surgery for folks with a uterus and good care.) Nice to my partner and involved her in conversations.       

 What identities do you have?    

White, transmasculine though only read as male about 75% of the time, mid thirties, have a female partner, slim, middle class, able-bodied.          

What can you share about this provider’s identities and/or the practice’s affiliations that may be important to their clients?               

White, cis, straight male in his forties.

What did you observe or experience about the accessibility of the practice?       

Hillman is very accessible. Valet parking. Gender neutral bathrooms once you’re back where the exam rooms are.

 

Advertisements

Leah Helou//UPMC Mercy Voice Center

5 Apr

Leah Helou
UPMC Mercy Voice Center
UPMC Mercy Hospital Building D, Suite 2100
1400 Locust Street Pittsburgh, PA 15219
Phone: 412-232-3687
Fax: 412-232-8488

 

What type of medicine does the provider practice?        

Voice and Respiratory Therapy 

Would you recommend this provider to others?

Yes              

 When was your last visit with the provider          

0-5 months ago

Why did/do you see this provider?         

Voice and breathing issues stemming from nerve paralysis after thyroidectomy, but also other voice issues 

What was/is your experience making an appointment with this provider?           

I see two other doctors at this place so I usually make the appointments with the front desk or online at the myupmc.com portal

Was/is the provider affordable?              

UPMC type of Medicaid covers unlimited sessions, not sure about other insurances, I assume OOP is expensive but UPMC does have financial aid

Please describe your experience with the provider.       

Leah is very pleasant and knowledgeable. Vocal and respiratory coaching is really intimate and she is good at helping me feel at ease. She also is the founder of the UPMC transgender voice training program so- even though I was not seeking transgender vocal coaching- it was nice to have a provider I was more likely to be safe with as a trans person. She is good at tailoring things to work for you and good at understanding relationships between (what some cultures separate into) mind and body.  

 Please describe your experience with the provider’s support staff (if applicable).            

Front desk at this place is always really nice and helpful towards me.

What identities do you have?    

Transgender, transmasculine, queer, white, (somewhat invisibly) disabled, medium to chubby in size, goth/punk looking, mid 30s, poverty line disability income

Tell us if the provider or practice is especially good with a certain community, has special skills or services.           

trans and queer people

What can you share about this provider’s identities and/or the practice’s affiliations that may be important to their clients?               

I think she is a white cisgender woman but I don’t know anything else about her. She seems to have lefty politics based on who she’s into creating spaces for.

What did you observe or experience about the accessibility of the practice?       

Mercy hospital has a garage that is free for the first 2 hours and paid after that. There are usually handicapped spots open on at least one of the levels (usually more). There is a walkway to the hospital on level D of the garage that I prefer because it is close to elevators. It has automated doors. The Voice center is right across from the purple elevator once you take it up to the 2nd floor. Many doors are automated but the door to the voice center itself is not I do not think. There are two single stall gender neutral restrooms in the waiting room. There is braille on some signage in the hospital. Mercy is about a block up from forbes and 5th where many buses run. There are always wheelchairs near the walkway from the garage and I assume it is ok to grab one and use one when needed. There is also a staff person at a desk when you first come in from the walkway if you have questions.

 

Dr. Ryan J. Soose/UPMC Mercy (UPMC Mercy – Division of Sinonasal Disorders and Allergy)

17 Feb

Dr. Ryan J. Soose

UPMC Mercy (UPMC Mercy – Division of Sinonasal Disorders and Allergy)

1400 Locust St. Bldg. D, Suite 2100

Pittsburgh, PA 15219

Office Phone: (412) 232-3687

 

What type of medicine does the provider practice?        

Otolaryngology/Ear Nose & Throat Doctor specializing in Sleep Disorders

Would you recommend this provider to others?              

 Yes

When was your last visit with the provider          

0-5 months ago

Why did/do you see this provider?         

Multiple Sleep Problems

What was/is your experience making an appointment with this provider?           

It was difficult because I didn’t have a name at first and my rheumatologist told me to see any ENT, but each ENT has a specification, and I had to deal with UPMC central scheduling not understanding all of those specifications. I had to wait many months for an appointment with this guy because he sees a lot of patients and first appointments take more time. Now that I am in the system and have his name, appointments are easy to make on myupmc.com. 

Was/is the provider affordable?              

I am on medicaid UPMC so I do not pay anything for specialists. Uninsured or folks without insurance that covers UPMC would not find this affordable. Insured may depending on coverage.

Please describe your experience with the provider.       

This guy is extremely thorough, knowledgeable, and a good listener. He knows a lot about sleep disorders and neurological issues on top of ENT issues. I have had sleep problems since I was a child that have often been dismissed or ignored by doctors until recently. He not only took them seriously but was able to discover the (neurological) issue with sleep studies. He also went the extra mile- my sleep data was weird and he had something like 4 different specialists analyze the data to make sure they agreed with his finding. He gave me multiple options and multiple possible explanations for issues as well as ruled out apnea. Note for trans people: I never told him preferred pronouns (it is tiring and I often don’t have the energy) so he used pronouns matching my gender marker on my medical forms, not my gender. If pronouns are important to you, make sure you tell them or remind them if they don’t match your gender marker. Folks in this office have told me they welcome the correction. UPMC Mercy’s ENT department is my favorite doctors office for this and other reasons.

 Please describe your experience with the provider’s support staff (if applicable).            

Staff was nice. He had a couple of students/residents in the room that he was teaching while he saw me. I don’t mind this because I like contributing to education and research so that my population is better represented. The staff at this place are always really nice to me. I see multiple providers here.

What identities do you have?    

white, 34 years old, trans masculine but my gender is read in different ways all the time by people, butch, queer, disabled, working class but not working, chubby, tattoos

Tell us if the provider or practice is especially good with a certain community, has special skills or services.           

I know this office does voice therapy and coaching for trans people so they are familiar with having trans people in their office and waiting room. And their doctors are highly specialized in various fields.

What can you share about this provider’s identities and/or the practice’s affiliations that may be important to their clients?               

White guy. Not sure of anything else.

What did you observe or experience about the accessibility of the practice?       

This hospital has free parking for 3 hours and is about 1 block away from Forbes where many buses stop. There is an elevator in the garage and a walkway into the hospital from one of the floors. Many doors are electronically operated in the hospital but the ENT office itself is not. The office waiting room has 2 gender neutral single stall restrooms and a water fountain. I think many signs at UPMC have braille. As far as some of my hospital experiences go, average amount of walking to get from my car to the office. The elevator is close to the garage walkway and the elevator opens right in front of the ENT office.

Persad Center

15 Aug

What is the name of the provider you saw?
Ashley

What is the name of the practice?
Persad Center

Where is the provider located?
Persad

What type of medicine does the provider practice?
Therapist

Would you recommend this provider to others?
Yes

Why did you see this provider?
Anxiety

Was the provider affordable?
Yes, I’m uninsured and make <$20,000/yr, so services are comped by the county.

Please describe your experience with the provider named above:
She’s great, and has particular strength working with family issues.

Please describe the accessibility of the practice for you:
The front door is accessible–I always take the stairs up to the second floor. So I’m not sure. It’s super-accessible by public transit, though–you can take the 88, 87, or even 86 to get there. Gender-neutral bathrooms.

Good with certain populations?
LGBTQ-friendly