Tag Archives: STD testing

Charlynn Ritenour-Bailey/UPMC Department of Ob-Gyn

22 Jan

Charlynn Ritenour-Bailey
UPMC Department of Ob-Gyn
211 North Whitfield Street,
Pittsburgh, PA, 15206
(412) 361-3132

What type of medicine does the provider practice?        

OB/GYN

Would you recommend this provider to others?              

No; I have never had a more negative experience with a healthcare provider in my life, and filed a letter of complaint with UPMC. Dr. Ritenour-Bailey and her staff were extremely incompetent, and it took 5 months and 3 office visits to get the results of standard STD tests, which I finally received after visiting an outside lab (fourth visit in total). Text of letter I wrote is here, happy to provide more details as well:

To Whom It May Concern:

I am writing in order to formally file a complaint against Charlynn Ritenour-Bailey, a nurse practitioner within the UPMC network.

My initial appointment with Ms, Ritenour-Bailey took place on February 10, 2015 at her office at 211 North Whitfield Street in Pittsburgh. The appointment was for a check-up, Pap smear, and STD testing. I was very clear about the fact that I had not been to a gynecologist in at least five years, and requested every STD test available. I was concerned about possible exposure to herpes, and thus was extremely clear that I wished to be tested for that virus.

At the conclusion of that visit, Ms. Ritenour-Bailey informed me that I would receive a phone call from her if any test results were abnormal, and a letter with my results if everything was normal. After approximately three weeks, I received two letters dated February 18, stating that my test results for Hepititis B, Hepititis C, HIV, Syphilis, HPV, and Pap Smear were normal. Since a number of the tests I had specifically requested were not addressed, I called the office immediately. I was told that all my tests were normal, and that letters with the remaining results would be forthcoming. Five weeks later, after many additional phone calls to the office from me, I recived a letter dated March 17 that indicated my test results for Chlamydia and Gonorrrhea were normal.

However, I still had no results, normal or abnormal, from the Herpes test I specifically requested. When I called back again, I was finally told that Ms. Ritenour-Bailey’s office had not in fact requested that test, despite me both asking for it by name and being told repeatedly it had been performed. Her office apologized, and offered me the option to come in for a blood draw so the test could be performed, which I did on March 25. In the month after that blood draw I called the office at least three separate times, and was told by various staff members that my test results were normal, and that a letter stating so was in the mail. On April 30, more than a month after that blood draw, I called the office again to find out what was going on and why I had not recived a letter regarding the results of my herpes test.

At that point, after speaking with three different staffers who were unable to tell me what was going on, Ms. Ritenour-Bailey called me herself. She stated that her records indicated that I had not shown up for the blood draw on March 25. I stated that was unequivocally false, and she said that she would call me back once she figured out what was going on. Her office manager called me about half an hour later, and told me that their office had mislabeled my blood drawn on March 25, and as a result Quest Diagnostics had discarded it without performed the herpes test. She then offered to write me a prescription to have the test done at the testing facility, which I accepted.
The level of incompetence demonstrated by Ms. Ritenour-Bailey’s staff and her inability to oversee them was staggering, and effectively prevented me from received information that I requested, was owed, and was crucial to my health. The errors in ordering and performing my tests were compounded by misinformation I received repeatedly, from a number of different staffers. I could not be more upset with the entire experience, and sincerely hope that efforts will be made to address what is a violation of ethics and the standards of decent medical care.

When was your last visit with the provider          

1-3 years ago

Why did/do you see this provider?         

OB/GYN checkup

What was/is your experience making an appointment with this provider?           

No problem making an initial appointment, but once something was wrong it was impossible to get in touch with anyone who could help. I spent at least five hours on the phone in total.

Was/is the provider affordable?              

They accepted my UPMC insurance.

Please describe your experience with the provider.       

Please see review above.

Please describe your experience with the provider’s support staff (if applicable).            

Please see review above.

What identities do you have?    

White woman, 32 at time of visit, able, middle class.

 

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Allegheny County Health Dept. STD Clinic

8 Jul

Allegheny County Health Dept. STD Clinic            

First Floor,

3441 Forbes Avenue

Oakland

http://www.achd.net/std/clinic.html

What type of medicine does the provider practice?

STD/STI, HIV testing

Would you recommend the provider to others?

unsure

Why did you see this provider?

research study and STD testing

Was the provider affordable?

this clinic is free

Please describe your experience with the provider:

The woman conducting the research study was very helpful as I had a lot of questions about the survey I was taking. There was also some confusion about how applicable the questions were because I am transgender. She made me feel at ease.

One of the women giving me a vaginal exam to test for STDs was okay except she started talking to me about some family member who was trans and I didn’t really want to get into it. There was also someone else in the room to gain experience. I would have liked a more formal introduction.

The other provider administering the follow up exam was very non-verbal and I felt like I couldn’t say anything even though I was in pain. (This is common after taking testosterone so long). I didn’t feel like she really cared at all.

Please describe the accessibility of the practice for you:

I don’t have mobility issues. I had to travel around the building a lot for the research survey part of it.

Additional Information:

The waiting room is very crowded and loud.

This clinic is free and was fine about me being transgender. It still feels like a crazy overworked kind of environment. I would probably choose another place to get tested next time.

Easy to make an appt. sometimes i was on hold for a while.

Allegheny County Health Department STD Clinic

15 Aug

Provider
N/A

Practice name
Allegheny County Health Department STD Clinic

Address
First Floor, 3441 Forbes Avenue
Pittsburgh, PA 15213

Phone

Website

http://www.achd.net/std/clinic.html

Would you recommend this provider to others?
Yes

Why did you see this provider?
Routine STD/HIV testing

Was the provider affordable?
The clinic provides free STD and HIV screenings.  If a medication is prescribed, the patient has to pay for the prescription to be filled.

Please describe your experience with the provider:
The atmosphere overall is not especially welcoming, and the service is slow, but as long as an HIV horror story video is not playing on a loop in the waiting room, it’s easy to bring a book and get through it.

Please describe your experience with the provider’s support staff:
The nurses and staff are, for the most part, respectful and informed.

Please describe the accessibility of the practice for you:
The building is on the bus line, located in Oakland, and is pretty easy to get to by bicycle as well.  Parking is probably an issue for motorists, as there are various misspelled warnings against parking in the adjacent Arby’s restaurant lot.