Tag Archives: UPMC

Dr. Matthew Holtzman//Hillman Cancer Center

5 Apr

Dr. Matthew Holtzman
Hillman Cancer Center
UPMC Cancer Pavilion
Division of Surgical Oncology
Fourth Floor Suite 420
5150 Centre Avenue
Pittsburgh, PA 15232
412-692-2852

 

What type of medicine does the provider practice?        

 Surgical oncologist

Would you recommend this provider to others?              

Yes. Dr. Holtzman is very personable. He helped me understand my pathology report and the surgery I was going to have, and took time to answer me and my family’s many questions. I realize that if you need to see a surgical oncologist choices are pretty limited, so I’m mainly writing this to ease your fears around the doctor piece if you find yourself in that situation and are queer/trans.

When was your last visit with the provider          

 0-5 months ago

Why did/do you see this provider?         

 Melanoma

What was/is your experience making an appointment with this provider?           

 Everything was fast. My appointment was 4 days after I called.

Was/is the provider affordable?              

I don’t think any surgical oncologists are affordable, and I don’t know Hillman’s policies for low-income and uninsured folks. However, he did say that he would help me fight a weird anesthesia bill I got if needed.

Please describe your experience with the provider.       

I’m white, transmasculine though only read as male about 75% of the time, mid thirties, have a female partner, slim. He wasn’t weird about me being trans. We didn’t discuss it with that word but we did talk about me being on testosterone. He used male pronouns, and also ordered a pregnancy test (standard before any surgery for folks with a uterus and good care.) Nice to my partner and involved her in conversations.       

 What identities do you have?    

White, transmasculine though only read as male about 75% of the time, mid thirties, have a female partner, slim, middle class, able-bodied.          

What can you share about this provider’s identities and/or the practice’s affiliations that may be important to their clients?               

White, cis, straight male in his forties.

What did you observe or experience about the accessibility of the practice?       

Hillman is very accessible. Valet parking. Gender neutral bathrooms once you’re back where the exam rooms are.

 

Leah Helou//UPMC Mercy Voice Center

5 Apr

Leah Helou
UPMC Mercy Voice Center
UPMC Mercy Hospital Building D, Suite 2100
1400 Locust Street Pittsburgh, PA 15219
Phone: 412-232-3687
Fax: 412-232-8488

 

What type of medicine does the provider practice?        

Voice and Respiratory Therapy 

Would you recommend this provider to others?

Yes              

 When was your last visit with the provider          

0-5 months ago

Why did/do you see this provider?         

Voice and breathing issues stemming from nerve paralysis after thyroidectomy, but also other voice issues 

What was/is your experience making an appointment with this provider?           

I see two other doctors at this place so I usually make the appointments with the front desk or online at the myupmc.com portal

Was/is the provider affordable?              

UPMC type of Medicaid covers unlimited sessions, not sure about other insurances, I assume OOP is expensive but UPMC does have financial aid

Please describe your experience with the provider.       

Leah is very pleasant and knowledgeable. Vocal and respiratory coaching is really intimate and she is good at helping me feel at ease. She also is the founder of the UPMC transgender voice training program so- even though I was not seeking transgender vocal coaching- it was nice to have a provider I was more likely to be safe with as a trans person. She is good at tailoring things to work for you and good at understanding relationships between (what some cultures separate into) mind and body.  

 Please describe your experience with the provider’s support staff (if applicable).            

Front desk at this place is always really nice and helpful towards me.

What identities do you have?    

Transgender, transmasculine, queer, white, (somewhat invisibly) disabled, medium to chubby in size, goth/punk looking, mid 30s, poverty line disability income

Tell us if the provider or practice is especially good with a certain community, has special skills or services.           

trans and queer people

What can you share about this provider’s identities and/or the practice’s affiliations that may be important to their clients?               

I think she is a white cisgender woman but I don’t know anything else about her. She seems to have lefty politics based on who she’s into creating spaces for.

What did you observe or experience about the accessibility of the practice?       

Mercy hospital has a garage that is free for the first 2 hours and paid after that. There are usually handicapped spots open on at least one of the levels (usually more). There is a walkway to the hospital on level D of the garage that I prefer because it is close to elevators. It has automated doors. The Voice center is right across from the purple elevator once you take it up to the 2nd floor. Many doors are automated but the door to the voice center itself is not I do not think. There are two single stall gender neutral restrooms in the waiting room. There is braille on some signage in the hospital. Mercy is about a block up from forbes and 5th where many buses run. There are always wheelchairs near the walkway from the garage and I assume it is ok to grab one and use one when needed. There is also a staff person at a desk when you first come in from the walkway if you have questions.

 

Dr. Ryan J. Soose/UPMC Mercy (UPMC Mercy – Division of Sinonasal Disorders and Allergy)

17 Feb

Dr. Ryan J. Soose

UPMC Mercy (UPMC Mercy – Division of Sinonasal Disorders and Allergy)

1400 Locust St. Bldg. D, Suite 2100

Pittsburgh, PA 15219

Office Phone: (412) 232-3687

 

What type of medicine does the provider practice?        

Otolaryngology/Ear Nose & Throat Doctor specializing in Sleep Disorders

Would you recommend this provider to others?              

 Yes

When was your last visit with the provider          

0-5 months ago

Why did/do you see this provider?         

Multiple Sleep Problems

What was/is your experience making an appointment with this provider?           

It was difficult because I didn’t have a name at first and my rheumatologist told me to see any ENT, but each ENT has a specification, and I had to deal with UPMC central scheduling not understanding all of those specifications. I had to wait many months for an appointment with this guy because he sees a lot of patients and first appointments take more time. Now that I am in the system and have his name, appointments are easy to make on myupmc.com. 

Was/is the provider affordable?              

I am on medicaid UPMC so I do not pay anything for specialists. Uninsured or folks without insurance that covers UPMC would not find this affordable. Insured may depending on coverage.

Please describe your experience with the provider.       

This guy is extremely thorough, knowledgeable, and a good listener. He knows a lot about sleep disorders and neurological issues on top of ENT issues. I have had sleep problems since I was a child that have often been dismissed or ignored by doctors until recently. He not only took them seriously but was able to discover the (neurological) issue with sleep studies. He also went the extra mile- my sleep data was weird and he had something like 4 different specialists analyze the data to make sure they agreed with his finding. He gave me multiple options and multiple possible explanations for issues as well as ruled out apnea. Note for trans people: I never told him preferred pronouns (it is tiring and I often don’t have the energy) so he used pronouns matching my gender marker on my medical forms, not my gender. If pronouns are important to you, make sure you tell them or remind them if they don’t match your gender marker. Folks in this office have told me they welcome the correction. UPMC Mercy’s ENT department is my favorite doctors office for this and other reasons.

 Please describe your experience with the provider’s support staff (if applicable).            

Staff was nice. He had a couple of students/residents in the room that he was teaching while he saw me. I don’t mind this because I like contributing to education and research so that my population is better represented. The staff at this place are always really nice to me. I see multiple providers here.

What identities do you have?    

white, 34 years old, trans masculine but my gender is read in different ways all the time by people, butch, queer, disabled, working class but not working, chubby, tattoos

Tell us if the provider or practice is especially good with a certain community, has special skills or services.           

I know this office does voice therapy and coaching for trans people so they are familiar with having trans people in their office and waiting room. And their doctors are highly specialized in various fields.

What can you share about this provider’s identities and/or the practice’s affiliations that may be important to their clients?               

White guy. Not sure of anything else.

What did you observe or experience about the accessibility of the practice?       

This hospital has free parking for 3 hours and is about 1 block away from Forbes where many buses stop. There is an elevator in the garage and a walkway into the hospital from one of the floors. Many doors are electronically operated in the hospital but the ENT office itself is not. The office waiting room has 2 gender neutral single stall restrooms and a water fountain. I think many signs at UPMC have braille. As far as some of my hospital experiences go, average amount of walking to get from my car to the office. The elevator is close to the garage walkway and the elevator opens right in front of the ENT office.

Michelle Griffith/UPMC Endocrinology

5 Sep

Michelle Griffith            

UPMC Endocrinology

Falk Medical Building

Pittsburgh, PA 15213     

412-586-9700

 

What type of medicine does the provider practice?

Endocrinology.

Would you recommend the provider to others?

Yes, I have seen Dr Griffith twice now regarding thyroid cancer and related management and treatment. The only con is how long it took to get an appointment.

She is really kind, a good listener, does not rush me, answers all of my questions, and was knowledgeable about everything.

What can you share about this provider’s identities and/or the practice’s affiliations that may be important to their clients?

I am guessing she is a white cis woman MD.

Why did you see this provider?

Thyroid cancer.

Was the provider affordable?

I am on medicaid with UPMC for you so I have no copay. It’s probably expensive with no insurance.

What was your experience making an appointment with this provider?

It took months to get in which was the only negative of my experience.

Please describe your experience with this provider:

I felt very comfortable with this doctor. I’m trans. She immediately asked if my legal name was what I preferred to be called. She also informed my surgeon ahead of time. I was treated well and patiently (I ask a ton of questions.) The office staff was also very nice to me.

I have a complicated medical history with lots of things going on and she was knowledgeable about how many things intersected even though it was not her specialty.

Please describe your experience with the provider’s support staff:

My small amount of experiences with other staff were positive.

What identities do you have?

Trans masculine (usually I’m read as butch), queer, white, poor, disabled

Please describe the accessibility of the practice for you:

Falk clinic has valet parking, is accross the street from a bus stop that many buses stop at on 5th ave in oakland. There are wheelchairs inside the building so I assume one may request extra assistance. There are elevators and also stairs. Front and rear entrances have automatic doors but all offices and bathrooms do not. Some might, I can’t recall. Parking is 5 bucks at minimum if you drive.

Especially good with certain a certain community, special skills, or services?

This particular dr is lgbtq friendly. I spotted at least one staff member who was family. Not sure about other drs or staff.

When was your last visit with this provider?

0-5 months ago

 

 

Paula Lizak Gilchrist, DPM

14 Jan

Paula Lizak Gilchrist, DPM           

4424 Penn Ave

Pittsburgh, PA 15224

(412) 621-6444

What type of medicine does the provider practice?

Podiatrist.

Would you recommend the provider to others?

No – I went to Dr. Gilchrist because the office was conveniently located to my work. I was experiencing an ache in my heel and arch. Dr. Gilchrist was pleasant during the initial exam and told me I had high arches, should buy more supportive running shoes, and then she gave me inserts for my shoes and had me try them out. They made my boots very tight on my feet, and they were one of my less tight footwear options. This made me nervous and I expressed this, but her advice was to find out if the original insoles could be taken out. After walking to my car, I could tell that the inserts would not be feasible, and I did not have the funds to buy all new shoes to accomodate them. As they were $60 out of pocket, I immediately called the office and asked them to not deposit the check I gave them as I would not be wearing the inserts. I asked the receptionist I spoke to if this was possible and she said yes. At my follow up I attempted to give the inserts back and ask for a different option for treatment. Dr. Gilchrist got very quiet and angry and would not take them from my hand. She said because I had worn them from the office to the car, a distance of 2 – 3 blocks, they were ruined. She demanded payment. I refused and she would not look at me or speak to me except to tell me to get out of the office. She then left me in the examining room with no more follow up. I found that experience demeaning and extremely unprofessional to refuse to talk about care to a patient when the course of treatment you recommended was not working.

Why did you see this provider?

Sore heel.

What was your experience making an appointment with the provider?

Fine. I called them in the morning and made an appointment for the next week.

Was the provider affordable?

They accepted my UPMC insurance. I did not think the inserts were affordable, but they are the same price as inserts you could buy off the shelf at New Balance, and less money than custom orthotics.

Please describe your experience with the provider:

See above.

Please describe your experience with the provider’s support staff:

Support staff were all respectful and polite.

 

UPMC Urgent Care at Shadyside

15 Aug

UPMC Urgent Care at Shadyside
5231 Centre Avenue
Pittsburgh, PA  15232
412-623-4114
http://www.upmc.com/HospitalsFacilities/urgent-care/Pages/upmc-urgent-care-at-shadyside.aspx

What type of medicine does the provider practice?
Urgent Care

Would you recommend the provider to others?
Yes

Why did you see this provider?
Sinus infection

Was this provider affordable?
moderately affordable. will see you again for the same problem within one week for no charge. accepts ALL insurance- took both the ohio medical mutal and upmc.

Please describe your experience with the provider:
i hate doctors, and urgent care was pretty painless.

Please describe your experience with the provider’s support staff:
very sweet nurses and receptionists

Please describe the accessibility of the practice for you:
very accessible

Magee Women’s Outpatient Clinic

15 Aug

Magee Women’s Hospital
300 Halket Street
Pittsburgh, PA 15213
1-866-MyMagee

What type of medicine does the provider practice?
OB/GYN

Would you recommend this provider to others?
Yes

Was the provider affordable?
They helped me sign up for the SelectPlan for women and accepted it, plus they helped me to get as many benefits from it as I could. When I started to have insurance again, they accepted my Blue Cross / Blue Shield PPO with no issues.

 Please describe your experience with the provider:
Although there is a rotating staff and I saw a different person each time, it was a much more comfortable and relaxed environment than I had experienced with private OB/GYN practitioners. I felt open to discuss any questions and concerns I had, and was always answered openly, honestly, and in detail.

Please describe your experience with the provider’s support staff:
Receptionists were kind and helpful for scheduling.

Please describle the accessibility of the practice for you:
On public transit lines